innovative web development

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Privacy Policy

  1. USER PRIVACY AND DATA PROTECTION
    We are committed to safeguarding the privacy of our website visitors and users of our services. We will never sell, rent or otherwise distribute or make public your personal information.
     
  2. RELEVANT LEGISLATION
    Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

    UK Data Protection Act 1988 (DPA)
    EU Data Protection Directive 1995 (DPD)
    EU General Data Protection Regulation 2018 (GDPR)

    This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well.
     
  3. PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT
    This website collects and uses personal information for the following reasons:
     
    1. Site visitation tracking
      Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

      Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).

      GA makes use of cookies, details of which can be found on Google’s developer guides. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
       
    2. Testimonials
      Should you choose to provide us with a testimonial that we have published on our website, the name you enter with your testimonial will be saved to this website’s database. This information is only used to identify you as a user of our services to the portfolio section of the website and is not passed on to any of the third party data processors detailed below. Only your name and company name will be shown on the public-facing website.
       
    3. Contact forms and email links
      Should you choose to contact us using the contact form on our Contact us page or via email, the data will be collated into an email and received buy our devices using our GDPR compliant Google Business Suite (see 6.0 OUR THIRD PARTY DATA PROCESSORS).
       
    4. Email newsletter
      If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp (see 6.0 OUR THIRD PARTY DATA PROCESSORS) who provide us with email marketing services. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

      Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

      If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

      While your email address remains within the MailChimp database, you may receive periodic newsletter-style emails from us.
       
  4. HOW WE STORE YOUR PERSONAL INFORMATION
     
    1. On This Website
      As detailed in section 3.2 above, if you submit a testimonial that is published on this website this will be also stored within this website’s database. This is currently the only occasion where personal data will be stored on this website.
       
    2. What Other Data Do We Collect
      When you make an enquiry for our services or become a user of our services we may collect the following information from you such as:

      Customer Names, addresses, telephone numbers, email addresses, telephone conversations, emails, letters.

      We use this information for our day to day customer and prospect management and for invoicing and accounts administration.  
       
  5. ABOUT THIS WEBSITE’S SERVER
    This website is hosted within a UK data centre.

    External Certifications
    ISO 27001: Information Security Management System
    ISO 14001: Environment Management System
    ISO 9001: Quality Management System
    PCI Data Security Standards (PCI DSS)
    BSI PAS 2060: Carbon Neutral
    NIC EIC Approved Contractor

    Protection of Hardware & Data
    ISO 27001:2013 (Info Security Mgmt.), ISO 9001:2008 (Quality) and PCI DSS
    Access control
    Proximity cards
    Staffed 24/7/365 (by SIA-accredited staff)
    CCTV - internal and external
    2.8m secure fencing and razor wire perimeter fence
    Site-specific, dedicated firewall technology
    24hr NSOI-accredited security patrol

    Additional Security
    Not only do we protect your data from threats, we continuously monitor and control all of our security and fire systems using a number of additional systems. These systems include: network connectivity and latency CCTV systems, cage and entry door access controls as well as the physical grounds, temperature, moisture and humidity levels in individual suites and power levels (down to individual power bars within racks).

    All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
     
  6. OUR THIRD PARTY DATA PROCESSORS
    We use a number of third parties to process personal data on our behalf. These third parties have been very carefully chosen and all of them comply with the legislation set out in section 2.0.

    Google Business (Email and Cloud Services) - Privacy and Data Protection Statement
    Mailchimp (Email Newsletters) - Privacy and Data Protection Statement
    Solve360 (Customer Relationship Management) - Privacy and Data Protection Statement
    Xero (Invoicing and Accounts) - Privacy and Data Protection Statement
    Stripe (Card Payments) - Privacy and Data Protection Statement
    Gocardless (Direct Debit Payments) - Privacy and Data Protection Statement
     
  7. DATA BREACHES
    We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
     
  8. DATA CONTROLLER
    The data controller of this website is: Dotcom Associates Ltd, Unit 7G, Lakeland Business Park, Cockermouth, CA13 0QT.
     
  9. CHANGES TO OUR PRIVACY POLICY
    This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.
    1. Change log
      15/05/2018 – version 1.0
      Privacy policy instigated
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